About six months ago, our company began evaluating replacement programs for the Web conference software we were using. While in general we were happy with GoToMeeting, the audio and video occasionally had some problems. So we began exploring other options.
Management gave assignments to various departments to check out a handful of Web conference software apps. Here’s a quick summary of their reviews and what ultimately decided upon.
The One-Minute Reviews
“Overall GlobalMeet has some very enticing features, but the issues with browser incompatibility may cause problems. I think that it could be an option for us, but we’ll still be looking around.” Read the full one-minute GlobalMeet review.
“Join.me is a nice tool but falls short of what we currently have. We need the scheduling and mailing options that our current solution has. Also, for large-scale webinars, join.me creates a link and we would have to handle all the mailing, promotion and tracking in another tool.” Read the full one-minute join.me review.
“Despite how much my co-worker and I love this tool, I’m sad to say we probably won’t switch now because we have not yet gotten internal buy-in. ReadyTalk would be fantastic for webinars and webcasts, and the presentation features are awesome. We’ll be revisiting the decision to not switch in a few months.” Read the full one-minute ReadyTalk review.
Skype for Business Summary
“We have a number of remote employees who already use Skype for Business to hold meetings within multiple departments. We didn’t have the scale during our review to test large, external webinars, but I didn’t see any reason why large webinars wouldn’t work for communications outside the office.” Read the full one-minute Skype for Business review.
So, What Happened?
Despite some valiant lobbying on the part of the ReadyTalk reviewer, Windward decided to…
…stick with GoToMeeting for customer communications and move to Skype for Business for internal conferences.
Why GoToMeeting? A large part of the issue was timing. GoToMeeting upgraded their software just after we began this round of evaluations, and the resolution and sound issues were fixed. So there wasn’t a big incentive to move to another application, and many of our customers are familiar with GoToMeeting already.
Why Skype for Business? As indicated in the Skype for Business review, Windward decided to embrace Skype for Business as our main form of office communication. Employees in, for instance, the marketing department (more than half of whom work remotely) like the flexibility of anyone in the group being able to initiate a call at a moment’s notice.
This was a great experiment — some of our web conference software reviewers had never published formal reviews before — and we look forward to a similar process in the future!
Author: Heidi V. Anderson
Heidi has been writing professionally about computers, technology and the Internet for more than 20 years. She lives in Vermont where she taps her maple trees for syrup and most of the year wishes it was just a little bit warmer out.
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