Support Contract

If you have purchased a support contract, you may also contact support via e-mail or phone. Both are open from 8:00 am to 5:00 pm mountain time (1 hour later than California time), Monday - Friday. E-mail questions will be answered within 30 minutes.

Because of our many overseas customers, we also usually check forum questions at 10:00 pm Sunday - Thursday evenings.

E-Mail Support

E-mail support is available at support@windward.net if you purchased a support contract. Please make sure you include your username in the e-mail so we can verify that you have a support contract.

For bug reports we usually ask for the template and data files that caused the problem so please attach them with your initial e-mail for a faster resolution.

Phone Support

Phone support is available at 01-303-499-2544 if you purchased a support contract.

Phone support is only available with server purchases. If you only purchased support for a developer system then support limited to e-mail and forum.

Support Forums

The support forums are at:
'Ohana Windward Forums

The Forum is running 24 hours a day so at 3:00 A.M. you can ask your question and find an answer posted an hour later.

Or you may find that your question is already asked and answered.

The Forum is available for anyone to read and post a question.  This is a good place for evaluators and non-paying customers to look for answers.

Windward will post answers to all posts by paying Customers having a current support and software update maintenance contract.

Windward Ohana

Our new web based community, Windward 'Ohana, is the central point for all issues regarding Windward products. Here you will find FAQ's, Wiki articles, Documents, Videos, Feature/Bug Requests, and Forums. This community was created as a way for Windward users to share the knowledge they have gained using our products as well as leverage Windward's own existing information.

Windward 'Ohana